An organizational journey comprises achieving operational excellence but, sometimes it can seem like the endless pursuit for a hidden treasure. Operational excellence is a vital strategy for supporting growth and at the same time, it maintains your rank much beyond your competitors. The principles of operational excellence need to embed in daily activities. Though it isn’t easy to reach there soon, but certainly not impossible. Those companies which are remarkable operationally can gain fast growth and nurture a leading position in the market!
What Is Operational Excellence?
Operational excellence is the implementation of business strategy more efficiently and consistently. It happens when employees of an organization can see a smooth flow of value towards the customers and when the flow gets interrupted, fix it effortlessly.
As per Business Dictionary’s definition of operational excellence, “A workplace philosophy where problem-solving, teamwork, and leadership results in the continuous improvement in an organization. The process involves focusing on the customers’ needs, keeping the employees positive and empowered, and continually improving the current activities in the workplace.”
Operational excellence incorporates establishing an organization towards higher growth which signifies having a complete understanding of your niche market, what it needs, and building a continuous value stream that sustains the requirements always, even though changes happen. Overall, operational excellence leads towards next-level performance as per the company’s decision. It also requires every single employee at every level of the company because each one’s role equally brings value to the clients and customers and thus directs towards the path of success.
Best Practices and Strategies of Operational Excellence
It takes a long time to plan your perfect strategy. Only then the operational excellence can be achieved as planned. When you are set to input your operational excellence, right in place, reflect upon a few best practices!
1# Select a methodology that matches your strategy: It would be great to begin your operational excellence path with an accurate method that assists you in gaining your goals effectively. The methodologies such as Six Sigma, Kaizen methods, Lean Management which you choose should be based on your focus area. For example, if you intend to increase the customer experience, you might reflect on Six Sigma. Therefore, ensure to make your foundation solid by being clear of what you prefer addressing and accordingly choose the method which will assist you to obtain till there.
2# Describe your goals precisely: Outline specific goals that you want to achieve for yourself, including wider goals and detailed KPIs which will assess your success. For example, if you intend to increase the customer experience along with a more experienced workforce, then set a target for training those numbers of employees for excellently understanding your products and services.
3# Get your employees onboard soon: It is your organization’s employees who will execute your strategy into work for achieving operational excellence. Consider adding those employees who can provide real-time vision to the problems your company might be facing if any. They can also contribute their thoughts and ideas for delivering specific problems that can arise in the operational excellence curriculum.
4# Communicate clear and often: With any form of change that happens in organizations, communication is crucial for achieving operational excellence. Firstly, ensure to communicate vital features of the program, which includes mission, objectives, KPIs. It will help to have a complete view of what your company wants to accomplish. Then you can give a feedback channel to your leaders, managers, and employees to stay in contact throughout the procedure.
5# Operational excellence is a continuous process: Operational excellence can’t stop mid-way. It is a continuous process that requires constant improvements, continuous communication, and workforce commitment for supporting ideal growth and maintaining your company much ahead of your competitors.
6# Build the structure for collaboration and continuous improvement: It is vital to have a proper framework for improving your work. This platform should offer a key source for the chances of improvements, allowing collaboration to happen cross-functionally and providing notifications to ensure that the progress is moving.
7# Visualize the flow: Transparency is another prime concern for operational excellence. If any organization faces process imbalances, roadblocks, or inadequate aligned goals, you can make use of many available improvement tools which are designed for visual management.
To summarize, when the leaders of any organization showcase their dedication towards achieving operational excellence, thus the employees move ahead to contribute greater levels of productivity and constant development and perfect engagement with a touch of innovation in every project they execute. How do you drive operational excellence at your workplace? Let us know through your comments!
Sanghamitra Roychoudhary
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